Returns & Exchanges
At Frost Buddy, we want you to love every purchase, but we understand that sometimes things aren't the perfect fit for your home. We offer a 30-day window for returns and exchanges on all unused items in their original packaging.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.
Pack and Ship
Securely pack your items in their original boxes and drop the package off at any authorized carrier location near you.
Receive Your Refund
After our warehouse team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing